Richard
Robeson
2166 Fruitland Road • Sunset, Texas 76270 940-872-6780 Home / 214-675-6355 Cell
Accomplishments:
Graduated
with high honors with an Associate of Applied Science Degree in Computer
Science on May 18, 1994. Netcom
Employee of the Month - August 1997.
Completed Wilson Learning Centers - Signature Service Training -
September 1997.
Experience: NeoSpire
Inc. Dallas,
Texas
Systems Administrator / Engineer Mar 2000
to Present
Provide
systems administration to NeoSpire and HostGlobe Web Hosting Customers. Trouble shoot issues from HTML, CGI, ASP to
server errors. Assist customers with
software configurations and server configuration issues. ASP and PHP web programming
with MSSQL and MYSQL database applications for in -house use, such as support
call tracker with report generation and employee attendance calendar.
Earthlink / Mindspring / Netcom Dallas,
Texas
Technical Support
Rep. II, Web Hosting Support Rep. / DNS Administrator May 1996 to Mar 2000
(Netcom
was purchased by Mindspring, who then merged with Earthlink)
(96
– 98) Provide technical phone support to Netcom internet customers and second
level support for Netcom support reps.
Support Windows 3.1, Windows 95, Windows 98, Macintosh, Unix shell,
ISDN, and dual analog connectivity, software configuration, hardware
troubleshooting, and general internet use in the Niche que. Created and maintained intranet web pages
for the Dallas Technical Support Dept.
(98
– 99) Promoted to Web Hosting technical support for Netcom / Mindspring Web
Hosting Customers. Trouble shooting
issues from HTML, CGI, to server errors.
Assist customers with software configurations and issue repair tickets
to administrators for server issues.
(99
– 00) Promoted to DNS Administrator for Mindspring / Earthlink, maintaining
zone files on name servers for dedicated and network customers.
Stream International Carrollton, Texas
Technical Support Representative Oct
1995 to May 1996
Provided
hardware and software support to the customers of a major computer manufacturer
and a major software manufacturer.
Tarrant County Jr. College Hurst, Texas
Instructional Technician Jan
1995 to May 1996
Part
time, running the Computer Science Computer lab, helping students with projects
and assignments
CTG Dallas, Texas
Technical Support Representative Apr
1995 to Oct 1995
Contracted
out to Stream International to do Hardware and Software Technical Support
Mailing List Systems Corp. Arlington Tx
Programmer May
1994 to Jan 1995
Support
programmer in Assembly on a Wang 10000 system
Tarrant County Junior College Hurst, Texas
Student Assistant Sept
1993 to May 1994
Worked
in the Computer Science Computer Lab assisting students with problem solving
and debugging their programming assignments. Also installed Software such as
Word Perfect, Word for Windows, DOS upgrades
and Programming compilers on Computers in Lab.
Relevant Background:
College
Courses other than Programming Languages:
Data
Communications - Networks
Micro
Computer Hardware
Systems
Analysis and Design/Systems Implementation
Micro
Computer Architecture
AutoCad
(Release 12)
Small
Business Management
Accounting
Languages: BASIC, ALC, Pascal, C, Fortran Pascal for
Windows,C++,Visual Basic for Windows,
CGI, ASP,
PHP, MSSQL, MYSQL
Software: Internet Software, WordPerfect, MS
Word, Lotus 123, Dos batch, Windows, Windows for Workgroups, Windows 95, 98,
NT, NetWare Networks, MSWorks.
Hardware: IBM and Compatibles
PC/AT/386/486/Pentium, Macintosh, IBM 4183, Wang 10000 mainframe
Education: North
Lake Jr. College Irving Texas
Dallas County Community College District 1978-1979
21
hours in Business Administration
Tarrant County Junior College Hurst, TX
Associate of Applied Science / Computer
Science - Technical Applications 1994
High
Honors, 3.82 GPA
References: Available upon request